Job Opportunities : CUSTOMER-ORIENTED SERVICE REPRESENTATIVE - Cradle Travel Network

Catégorie : Temps complet
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LocationLocalisation : buea-region-sud_ouest-cameroun CalendarDate de publication : 31/10/2016   Catégorie : Temps complet © www.MinaJobs.Net Cameroun

We are looking for a customer-oriented service representative to work in Buea. This person will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

The target is to ensure excellent service standards and maintain high customer satisfaction.

RESPONSIBILITIES

- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
-Build sustainable relationships of trust through open and interactive communication
-Provide accurate, valid and complete information by using the right methods/tools
-Meet personal/customer service team sales targets and call handling quotas
-Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
-Follow communication procedures, guidelines and policies
-Take the extra mile to engage customer

REQUIREMENTS

-Proven customer support experience or experience as a client service representative
-Track record of over-achieving quota
-Strong phone contact handling skills and active listening
-Familiarity with CRM systems and practices
-Customer orientation and ability to adapt/respond to different types of characters
-Excellent communication and presentation skills
-Ability to multi-task, prioritise, and manage time effectively
-High school degree first degree and HND added advantage
-Computer literate

 

SEND your CV to cradletravelnetwork@gmail.com before November 19th 2016 For more inquiries call 670026745