Job : Senior HR Assistant, Client Services - World Bank

Job #:    req26768
Organization:    World Bank
Sector:    Human Resources
Grade:    GD
Term Duration:     4 years 0 months
Recruitment Type:    Local Recruitment
Location:    Yaounde,Cameroon
Required Language(s):    English and French
Preferred Language(s):   
Closing Date:    4/3/2024 (MM/DD/YYYY) at 11:59pm UTC
 

 Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

WBG is seeking to hire a well-organized, proactive, and motivated individual to provide support to the HR team (PaCC1) supporting the client managers and staff in countries falling under the DRC and Cameroon CMUs. The role requires the highest level of client orientation, interpersonal skills, attention to detail, and strong organizational, analytical, and problem-solving skills. The Sr. HR Assistant supports the PaCC1 team in delivering a range of HR-related products/services to client managers and staff located in country offices under the DRC and Cameroon CMUs. This position is expected to work with relative independence.

Duties and Accountabilities

• Work as a face of People and Culture on the ground. Guide staff to appropriate HR-related topics and solutions, providing an institutional perspective in the discussion and resolution of issues/problems.
• Respond to routine inquiries from clients and CMU on PaC programs and policies, in consultation with relevant HR Business Partner. Act as a point of contact for any HR queries.
• Assist hiring teams and CMU on recruitments, and vacancy postings in coordination with the Recruitment Services team, participate in shortlisting committees and interview panels as appropriate, and prepare salary recommendations for hiring managers.
• Provide overall process and procedural hiring guidance for different appointment types in the bank like Term, Extended-Term, and Short-term appointments.
• Assist onboarding and orientation of selected candidates and relocated staff based on each relevant type of appointment. Produce and update PaC welcome briefing material based on Country Office-specific best practices. Provide guidance and briefing to enhance staff onboarding experience and quick adaptation of their workplace’s culture and HR systems.
• Work closely with the HR Business Partner to convene focus groups to discuss HR program/policy issues in specialized units, document, and follow up.
• Assist internal clients in the implementation of institutional and Country Office HR programs, e.g. Induction Check Lists, Coaching & Mentoring Programs, etc.
• Design and manage customized databases, and independently conduct research/analysis/ special studies resulting in recommendations to facilitate decision-making. This would imply not only data retrieval but also development and analysis of data, interpretation, and write-up of analysis on an independent basis with a minimum of supervision.
• As part of Staff Learning and Development, conduct training needs analysis as needed. Identify and develop HR-related training programs for the Country Office in coordination with the HR Business Partner.
• Keep abreast of the latest policy changes, participate in team conversations, and bring the ground challenges to HR Management's attention.
• Provide administrative and translation/interpretation support to counselors/Ethics team as needed including scheduling relevant meetings with the CMU and other entities and assisting during group workshops/presentations.
• Provide support to the ROSHD program including maintaining resource center and counseling materials.
• Acts as Medical Benefits Plan (MBP) administrator to support local staff on medical benefits issues.
• Assist departing staff with exit formalities as well as exit briefing based on type of exit i.e., resignation, retirement, separation, or end of the contract.

Selection Criteria

• Bachelor/Master's degree in HR, Management, Behavioral Sciences, Business, or other related fields
• Minimum 3 years of relevant experience in HR functions in a comparable working environment such as International or Multinational organizations.
• Demonstrated initiative, innovation and drive for results including the ability to undertake a diversity of tasks within a rapidly changing and demanding environment on short deadlines.
• Experience with data collection, research, analysis, and interpretation. Ability to articulate issues and recommend solutions to aid management in decision-making.
• Proficiency in all HR Systems and office management applications. (For eg: PeopleSoft, Recruitment tools, SAP, MS Office Tools).
• Strong organizational skills and ability to deal rapidly, and in a timely and accurate manner, with shifting priorities and work pressure with minimum supervisory requirements.

Competencies:

• Broad Business Thinking- Keeps informed on business operations and the relationship of delivered support/services to the business. Provides a business-based rationale for determining the necessity of incremental improvements.
• Focus amid change- Consistently maintains self-control and acts appropriately, adjusting behavior as the situation demands. Maintains self-motivation and dedication despite distractions. Maintains a sense of energy, enthusiasm, and positivity.
• Domain Knowledge – Human Resources Programs and Policies- Has a foundational understanding of HR policies and practices and guides clients in the interpretation of HR policies. Demonstrates qualitative/quantitative data gathering and analysis skills.
• Lead and innovate - Initiates changes to work processes to improve efficiency and performance.
• Deliver Results for Clients - Takes full ownership to address client needs.
• Collaborate Within Teams and Across Boundaries - Contributes to wider collaborative efforts.
• Adaptability - Has a high degree of flexibility - responds to changing circumstances without losing momentum. Learns new skills and performs work in different ways. Remains calm in stressful situations. Professionally deals with personal discomfort in a changing work environment.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.

All applications must be submitted ONLINE at :  https://worldbankgroup.csod.com/ats/careersite/JobDetails.aspx?id=26768&site=1