Job ID : 35538Practice Area - Job Family : Management - ICT AND TELECOMMUNICATIONSVacancy End Date (Midnight New York, USA) : 01/03/2021Time Left : 6d 0h 57mDuty Station : Yaounde, CameroonEducation & Work Experience : C-HS Graduate or Equivalent - 1 year(s) experienceLanguages Required: Desired:English, FrenchGrade : SB2Vacancy Type : Service Contract (SC)Posting Type : External Bureau : AfricaContract Duration : 31 December 2021
Under the guidance and direct supervision of the ICT Associate, the ICT Support Assistant provides ICT and administrative support services to the ICT unit, provides daily technical support to users of information management tools and technology infrastructure. The ICT Support Assistant promotes a client-oriented approach.
The ICT Support Assistant works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams in a large CO and UNDP HQ staff for resolving complex ICT-related issues.
Summary of key functions:
1. Supports implementation of ICT management systems and strategies, focusing on achievement of the following results:
q Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.
q Support to the use of Atlas (UNDP’s implementation of ERP) functionality for improved business results and improved client services.
q Provision of inputs to the CO administrative business processes mapping and implementation of the internal standard operating procedures (SOPs).
Provision of inputs to preparation of results-oriented workplans.
2. Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results:
3. Supports networks administration, focusing on achievement of the following results:
q Assistance in trouble-shooting and monitoring of network problems.
q Response to user needs and questions regarding network access.
Assistance in backup and restoration procedures for local drives. Maintenance of backup logs. Assistance to organization of off-site storage of backups.
4. Provides administrative support, focusing on achievement of the following results:
5. Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:
Perform other duties within your functional profile as assigned and deemed necessary for the efficient functioning of the office
The key results have an impact on the overall efficiency of the Country Office including improved business results and client services. Forward-looking ICT management has an impact on the organization of office management, knowledge sharing, and information provision.
Secondary education in science related subject and/or relevant IT qualifications with specialized formal training in computer Science is mandatory.
Microsoft & Cisco certified IT professional certification would be an asset.
University Degree in Computer Science/Telecommunications would be desirable, but it is not a requirement.
1 year of relevant working experience, including network administration, support to management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications, is mandatory.
Sound experience in Microsoft infrastructure services, Exchange, Active Directory and Windows 7/10, Proxy Servers, TCP/IP, Checkpoint technologies, CUCM, management of GSM and Mobility services.
Knowledge of advanced word processing, spread sheets, databases and e-mail in a network environment.
Able to communicate at all levels.
Able to work both as a part of a team or on own initiative.
UNDP experience in similar position is mandatory
UN/NGO experience will be an asset
All applications must be submitted ONLINE at : https://jobs.partneragencies.net/erecruitjobs.html?JobOpeningId=35538&HRS_JO_PST_SEQ=1&hrs_site_id=2
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