Jobs Opportunities : 02 Customer Service Officers

Temps complet
A negocier
LocalisationLocalisation :tout-le-cameroun Date de publication sur minajobs EmploisDate de publication :30/08/2021   Catégorie : Temps complet Salaire : A negocier
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Ecobank Cameroon S.A. is recruiting two (02) Customer Service Officers based in Garoua and in Douala. 

Job grade : 4
Job level : 3C
Nature of Contract : Permanent Contract

JOB PURPOSE:

Satisfy customers through effective product sales and excellent service delivery within SLA for increased customer profitability and share of wallet.

KEY RESPONSABILITIES
  • Sales & Service Management Deliver services including account opening, check book, cards, enquiries, checks and drafts etc. to customers in a courteous manner and within SLA.
  • Provide appropriate banking and product advice, guidance and referrals to customers.
  • Cross sell electronic channels to customers to achieve 75% sign up of branch customers.
  • Support all product campaigns and achieve sign-on targets.
  • Build effective relationships in branch to ensure effective delivery of customer experience.
  • Support branch and sales officers in achieving its sales and customer retention goals.
  • Achieve 5 products per customer Actively migrate customers to digital channels for a better experience
  • Customer Service Achieve minimum customer service rating of very satisfied
  • Own customer queries and complaints and where these are not resolved refer timeously to supervisor.
  • Ensure cheque books and confirmations are booked properly and promptly on the system
  • Advice customers as soon as cheque books, cards etc are ready for collection.
  • Deal efficiently with customer requests for products, statements/balances, change of address, account reactivation and any other requests for information on accounts.
  • Assist customers to use electronic products. Self-Development & Teaming Remain up to date on all bank product programs, FX, interest rates and economical challenges in the environment.
  • Provide cover for other Customer Service Officers in case of absence or workload Risk & Compliance
  • Ensure compliance with all Group and regulatory policies and laws.
  • Ensure accuracy of all account opening documents and effectively follow KYC procedures.
  • Carry out monthly proofing.
  • Ensure safeguard of bank documents and security items. Achieve ARR rating of ‘Acceptable’.
  • Perform all other duties as reasonably assigned REPORTING: PUBLIC
  • Customer Service Manager of the Branch Customer Experience Design, Insights & Service Delivery Manager
SKILLS & EXPERIENCE
  • Bachelor’s Degree / HND / Licence in Banking, Finance or any related.
  • An Experience of at least 6 consecutive months in Ecobank Customer Service would be a bonus
MANAGEMENT & CAPACITIES
  • Customer Service Interpersonal
Skills

Good Communication Teamwork and Cooperation Following Instructions & Procedures Decision Making & Supervising

APPLICATION PROCESS

Please submit your CV and motivation letter to ECM-Recruit@ecobank.com latest September 3rd, 2021 at 5pm prompt, with the subject « CUSTOMER SERVICE OFFICER »

NB: Only applications matching with the desired profile will be contacted. PUBLIC
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