Area Logistics & Services (LNS) Subject Matter Expert
CM - Douala
Posted on: 21/04/2022

Opportunity:
>>The Area Logistics & Services (LNS) Subject Matter Expert is the process and systems expert, the first point of contact for super users and the counter part of regional SMEs for applications & processes development.

-He/she is Accountable for local process execution capabilities, process standardization, system functionality and first line support.

Responsibilities:
    -Train and advise users - Global and local product processes and practices; global and local applications and all integration points; support process, SLA & escalation procedures;
    -Support customer service team in driving and implementing process and system improvements with the ultimate goal to deliver better productivity, quality and customer satisfaction.
    -Up-stream and down-stream communication on Super Users community matters;
    -Act as first level support for local Superusers and resolve issues faced;
    -Secure right and sustained knowledge level in CSO as well as global SOPs adherence and systems use as per design;
    -Implement systems developments
    -Operationally owns the system change request for the Area
    -Supports the development of new (digital) Products

Critical Competencies:
    -In depth knowledge of processes and supporting applications;
    -Ability to train and assist end user and the organisation in optimally utilizing applications;
    -Continuous improvement mindset;
    -Experienced in working with documents like IOPs/QRGs (storage network/reference guides) capable to create such, adhere and self-train;
    -Right sense of urgency, without compromising on quality;
    -Capable of understanding big picture of priorities and global constraints;
    -Project management and Lean certifications a plus;
    -English and French required.

Submit applications here: https://maersk.wd3.myworkdayjobs.com/Maersk_Careers/job/CM---Douala/Area-Logistics---Services--LNS--Subject-Matter-Expert_R12810-1/apply

maersk webpage: https://www.maersk.com/careers/vacancies/wd/Area-Logistics---Services--LNS--Subject-Matter-Expert_R12810-1/jt-area-logistics-services-(lns)-subject-matter-expert

>>GOOD LUCK;