Area Logistics & Services (LNS) Subject Matter ExpertCM - DoualaPosted on: 21/04/2022Opportunity:>>The Area Logistics & Services (LNS) Subject Matter Expert is the process and systems expert, the first point of contact for super users and the counter part of regional SMEs for applications & processes development.-He/she is Accountable for local process execution capabilities, process standardization, system functionality and first line support.Responsibilities: -Train and advise users - Global and local product processes and practices; global and local applications and all integration points; support process, SLA & escalation procedures; -Support customer service team in driving and implementing process and system improvements with the ultimate goal to deliver better productivity, quality and customer satisfaction. -Up-stream and down-stream communication on Super Users community matters; -Act as first level support for local Superusers and resolve issues faced; -Secure right and sustained knowledge level in CSO as well as global SOPs adherence and systems use as per design; -Implement systems developments -Operationally owns the system change request for the Area -Supports the development of new (digital) ProductsCritical Competencies: -In depth knowledge of processes and supporting applications; -Ability to train and assist end user and the organisation in optimally utilizing applications; -Continuous improvement mindset; -Experienced in working with documents like IOPs/QRGs (storage network/reference guides) capable to create such, adhere and self-train; -Right sense of urgency, without compromising on quality; -Capable of understanding big picture of priorities and global constraints; -Project management and Lean certifications a plus; -English and French required.
Submit applications here: https://maersk.wd3.myworkdayjobs.com/Maersk_Careers/job/CM---Douala/Area-Logistics---Services--LNS--Subject-Matter-Expert_R12810-1/apply
maersk webpage: https://www.maersk.com/careers/vacancies/wd/Area-Logistics---Services--LNS--Subject-Matter-Expert_R12810-1/jt-area-logistics-services-(lns)-subject-matter-expert
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