Operational Delivery

Functional Leadership: 

As the leader of the Payments & Business vertical, the role is accountable to:

• Monitor and align the direction, strategy and commercial results of OpCo, ensuring that the Group guidelines are duly complied;
• Lead and deploy an integrated solution development and problem-solving philosophy across the function;
• Measure the impact and benefit of OpCo and in turn, Group FinCo and report the true-value metrics. Drive continuous improvement across all function;

Delivery Leadership: 

As DCEO, the role is accountable for the following work area outcomes:

Strategy & Analytics, Budgeting, Data and Reporting

• Implement and oversee execution of policies, procedures and guidelines set forth by all function and ensure the team complies with the same;
• Implement governance to manage strategy, budgets and financials;
• Cascade the Group Fintech budget, analytics and reporting framework, with the support of Chief Finance Officer.

 Managerial / Supervisory Responsibilities

• Accountable for the morale, performance, and development of the function’s human capital;
• Align function’s values with MTN Fintech brand values;
• Approve work structure process before adoption by the team;
• Coach and mentor direct reports;
• Ensure assigned team is led, motivated, and rewarded to achieve KPA’s;
• Ensure that coaching / mentoring programs and personal development plans are in place for all staff members;
• Ensure effective management of diversity among personnel in the function;
• Identify staff training and development needs and implement necessary actions;
• Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines;
• Possess the authority, presence, and integrity to command respect from colleagues and from external contacts;
• Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting);

Strategy Development and Implementation

• Cascading the company's strategy and aligning it with business objectives;
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps;
• Oversee regular review of strategy and roadmap, to ensure its alignment with the changing dynamics of the internal and external ecosystem;

Staff Leadership and Management

• Source, induct and manage talent in accordance with legislative guidelines;
• Continually develop a culture of strong collaboration and effective team working;
• Ensure open communication channels with staff and implement change management interventions where necessary;
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team;
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program;
• Performance manage resources in accordance with HR policy and legislation where necessary;
• Promote a ‘Fintech centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.

Governance 

Strategic Meetings

• Participate and provide input in Executive Committee and MMC Board;
• Provide inputs & drive OpCo wide transformation initiatives, elicit inputs from relevant parties;
• Provide inputs to and ensure adequate risk mitigation and controls;
• Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs.

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to CEO and Group Fintech;
• Manage and provide solutions to escalations that have multiple processes impact on critical path of service delivery.

Function Tactical

• Closely monitor all projects initiated; 
• Review and finalise objectives, targets and budgets for all function;
• Review key risks, issues and dependencies and set mitigation actions;
• Develop and manage budgets, where required 
• Sign-off / make decisions regarding tactical and strategic changes;

Performance

• Monitor performance and alignment of OpCo strategy;
• SLA approval and exception performance review;

Reporting

• Report on a monthly basis to the CEO relating to progress made within the Opco;
• Report on an ad hoc basis on specific projects, as required.

Budgets

• Manage Opco budgets in line with business objectives, with the support of Chief Finance Officer;
• Manage project initiative budgets in line with business objectives, with the support of Chief Finance Officer;
• Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers, with the support of Chief Finance Officer.