JOB ADVERTISEMENT : Manager - VP GTM And Experience Design Digital Services  - MTN Cameroon - Mobile Telecommunication Networks  - Douala

Manager - VP GTM And Experience Design Digital Services.Marketing
Douala, Littoral, Cameroon
Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description
We at MTN Cameroon are a purpose and value-led organization.

At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organizational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realize our shared goals.

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Responsibilities
Strategy Implementation

Assist in the creation of digital services strategies for media, entertainment and e-commerce in order to achieve penetration, adoption and revenue targets.
Ensure effective implementation of digital services strategies for media, entertainment and e-commerce by means of providing direction, structure, business plans and support
Staff Leadership and Management

Source, induct, and manage talent in accordance with legislative guidelines
Ensure open communication channels with staff and implement change management interventions where necessary
Provide definition of roles, responsibilities, individual goals and performance objectives for the team
Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
Develop and implement a training plan in order to build and develop skills within the team
Performance manage resources in accordance with HR policy and legislation where necessary
Actively participate in leadership team
Supports team capability development through the creation of opportunities for realizing full potential
Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance
Ability to work in a team and drive own and cross functional team working across various divisions
Accountable for meeting and prioritizing project team targets / deadlines
Provide information to the Segment Senior Manager on work accomplishments, individual / team / cross functional team challenges
Lead cross functional and own team meetings and contribute on specialist / technical areas when required
Review performance metric dashboards prepared on various performance metrics and provide input to the manager
Operational Delivery

Provide inputs to digital services in the business planning process.
Issue and execute quarterly cycle plans
Continuously monitor progress on digital services targets, and take appropriate corrective actions.
Identify and/or define services that will bring value to MTN and source and negotiate contract terms with third-party providers for the delivery of such services
 Manage the on-boarding of third-party service providers within the MTN environment and monitor their execution of services.
Perform lifecycle management of services by continuously evaluating the viability of MTN’s services portfolio and driving the retiring of non-viable services
Perform periodic third-party providers’ evaluation and provide recommendation for corrective actions
Propose and supply services to Consumer and Premium & Business Segments as per business requirements
Research trends and best practices within the TMT (Telecoms, Media and Technology) industry and regularly benchmark MTNC digital practices and offers with other players worldwide.
Review existing processes and policies and manage implementation of both the new and revised processes and policies in line with the customer perspective.
Monitor and assess market, competitors and technological advancements and, when applicable, propose the development of products and services relevant to the portfolio
Design user experience journey for digital services requirements as well as segment specific customer experience at touch points and drive positive and consistent experience and residual memory in line with the user experience design best practices and standards.
Analyse and document end-to-end digital services related customer processes through the lens of the customer and highlight redundant and/or necessary activity by the customer, pain points for the customer and general process inefficiencies
Use digital services specific customer data to provide recommendations that remove unnecessary touchpoints, eliminate pain points and increase delight points;
Manage operational implementation plans, derived from strategic objectives;
Forecast potential pitfalls and proactively redesign processes or user experience journey in order to prevent and/or eliminate them;
Drive process improvement and alignment organization wide, aimed at monitoring performance, identifying and addressing gaps in customer experience based on direct and indirect customer feedback;
Manage inter-functional relations to ensure synergy across the various departments towards executing segment or business stream strategy
Qualifications
Education

Minimum of 3 years degree in Marketing, Engineering or Business Administration
Masters advantageous
Experience:
Minimum 5 years’ experience in offering Digital Services in a telecommunication industry of which at least 2 years are at a supervisory or managerial level.
Experience in supervising/managing others
Work experience in mobile data services or in an OTT organization would be an advantage.
Competencies

Functional Knowledge:
Digital services and ecosystem
Content, entertainment and e-commerce businesses
Consumer behavior and market dynamics
Mobile data business
Mobile financial services and ecosystem
Telecoms charging and service delivery platforms
Mobile technology as well as national and global trends
Factors impacting consumer demand      
Business and financial planning
Customer Experience and User Interface (UI) principles
Digital Rights Management in the entertainment business
Fluent in French and English
Skills:

Presentation and documentation skills and ability to present ideas and information clearly
Assertive and strong “can-do“attitude combined with an ability to prioritize resources to get maximum outputs
Strong detail focus - attention to detail and accuracy
Proactive, self-starter, self-manager and tenacity in findings solution to problems
Highly creative, energetic and imaginative with strong conceptual skills
Skills in search for new ideas, trends and principles
Systems thinking – understanding the “big picture”
Strong learning, planning and analytical skills
Conflict management and interpersonal skills
Excellent verbal and written communication and coaching skills
Ability to:
Influence peers, clients and suppliers
Work in a fast-paced, deadline and high pressure driven environment
Multitask and take direction from multiple sources
Adapt to shifting priorities, demand and timelines
Behavioural Qualities:

Unify people/Build a team
Strongly details oriented with strong organizational and analytical skills
Problem Solver
Operational Value Creator
Culture and Change Champion
Supportive People Manager
Relationship builder and Manager
Results Achiever
Operationally Astute
About Us
MTN Group Limited is a South African multinational mobile telecommunications company, operating in many African, European and Asian countries. Its head office is in Johannesburg. MTN recorded 232.6 million subscribers, making it the eighth largest mobile network operator in the world, and the largest in Africa.

With more than 17510 professionals, working in over 20 countries around the world.

MTN recruiters are always searching for brilliant candidates with an entrepreneurial spirit, looking for a work culture where innovation is the goal, hard work is expected, and creativity is rewarded. MTN employees enjoy competitive salaries, excellent health benefits, and a network of like-minded co-workers that drive innovation across the entire telecommunication industry.
About the Team
The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.

Key roles that the Human Resources team performs:

Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.

Job Info
Job Identification
4740
Job Category
MTN Level 3
Apply Before
09/26/2024, 11:59 PM
Job Schedule
Full time
Locations
 MTN Cameroon

All applications must be submitted ONLINE at : https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions/preview/4740/?location=Cameroon&locationId=300000000273784&locationLevel=country&mode=location