JOB ADVERTISEMENT : Coordinator - Training and Channel Effectivenes  - MTN Cameroon - Mobile Telecommunication Networks  - Douala, Littoral

Coordinator - Training and Channel Effectiveness Dla.Sales and Distribution
Douala, Littoral, Cameroon
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Job Description
We at MTN Cameroon are a purpose and value-led organization.

At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organizational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

   Act with Inclusion

Responsibilities
Operational Delivery

Develop approach to deploy and manage trainings to support staff optimal productivity on products, systems and applications across the Sales organization.
Implement the Retail Academy Programme which includes ongoing trainings to sales (including external channels), sales management, and sales support personnel in both the sales internal and external organization.
Integrated learning infrastructure that assures learning and development opportunities to equip sales and distribution as well as external sales team and POS with the skills needed for growth and success.
Develop learning materials on time, kept current and incorporates/responds to new information such as: plant design changes, plant procedure changes and revisions, new regulations and learning effectiveness reports, as well as delivering and/or facilitating basic leadership training sessions.
Ensure availability of always up to date online learning center for the internal and external sales force.
Periodically ascertain training needs arising from the sales organization in conjunction with the Marketing, Mobile Money, HR and Customer Services teams.
Organize and plan roll out of business operations training interventions within the regions and manage training delivery, measurement, allocation of resources and follow-ups as necessary for business operations (product and systems) training.
Conduct reviews of learning materials and delivery process, providing assurance in the quality and ensuring compliance with organizational standards and best practices.
Manage training evaluation procedure using appropriate evaluation methodology and conduct surveys on the effectiveness of training periodically (cost and performance) with all channels
Coordinate channel effectiveness in collaboration coordinators training and effectiveness
Review related regulations/statutory requirements (as applicable) with respect to training and ensure compliance.
Review of processes to align with current regulatory and company requirements
Participate as SPOC for various S&D processes and procedures audit with other departments or groups
Cascade and ensure good understanding of procedure by other departments’ teams, identify gaps and corrective measures
Ensure group guidelines concerning consumer maturity index are cascade to team and duly monitored, identify gaps and corrective actions
Responsible for S&D operational standards, design changes in alignment with management and ensure transformations happen according to the standards.
Other business activities to support training as assigned.
Qualifications
Education:

Minimum of 3 years degree in Statistics / Accounting / Finance / Business Administration / Sales Management / Marketing or relevant field

Experience:

Minimum of 2 years’ experience in Management for a medium-to-large organization

Competencies:

Functional Knowledge:

MTN Business environment
MTNC policies and processes
Distribution processes and practices in MTNC
Good understanding of business priorities
Basic legal knowledge
Risk management knowledge
Business Impact Analysis  
Statistical modeling and multivariate analysis
Data mining and predictive analytics
Market basket analysis
Forecasting techniques
MTNC Key stakeholders
Key stakeholders in MTN Group
Optimization and dynamic optimization techniques
Reporting and performance analysis
Advanced use of Excel (Excel, VBA for Excel, etc.)
Data base Knowledge and specially Oracle SQL
Blockchain Application Knowledge (Smart contracts, DApps)
Predictive Analytics
AI-Driven Personalization
Skills

Report Writing Skills
Conceptual Thinking
Extra good numerical mind
Wide general culture
Think systemically
Planning and organization
Problem solving
Strategic thinking
Analytical Thinker
Very high sense of discernment, good judgment
Very high sense of priorities
Very high sense of confidentiality
Strong pro-activity on requests and issues
Strong interpersonal skills
Attention to details
Effective organization and planning skills
Excellent written and verbal communication skills in French and English.
Ability to communicate effectively with all levels of employees and outside contacts
Operational Value Creator
Culture and Change Champion
Caring People Employee
Relationship Manager
Results Achiever
Operationally Astute
Behavioural Qualities

Communication effectively
Conflict management
Continuous improvement philosophy
People interaction
Proactivity
Results orientated
Solution provider
Trustworthy
Achiever
Customer-centric
Excellent presentation

Apply Before : 10/22/2024, 11:59 PM

All applications must be submitted ONLINE at : https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions?location=Cameroon&locationId=300000000273784&locationLevel=country&mode=location