JOB VACANCY : TTS Operations Officer- Cross Border Payments - Cameroon, CDI - CitiBank Cameroon

TTS Operations Officer- Cross Border Payments
Job Req ID 24801696 Location(s) Douala, Cameroon Job Type On-Site/Resident Job Category Transaction Services
The TTS Operations Officer- Cross Border Payments is an intermediate level role responsible for executing complex transactions and participating in complex processes in coordination with the Transaction Services team. The overall objective is to act as a subject matter expert while processing all regular transfers, payments, trade transactions, and reporting of transactions for our valued customers including customers from the extractive sector operating from a foreign currency account.  The Candidate should be able to interact with the Central Bank team, follow up all pending transactions and relay to the business, all challenge encountered, while ensuring Citibank policies and procedures are maintained in the highest standard.


Working under direct supervision of the Central Africa Excon Unit Head


Responsibilities:

Transactions:

Scrutiny of all customer transactions received from electronic channels or at the counter, ensure completeness and Compliance of documentation against all controls required by the local exchange control requirement and Citi policies
Prepare Report of outgoing payments pending transaction reports, for various reasons. recording the list of Cross Boarder Funds transfer, with incomplete or missing documents
Ensure timely and accurately processing of transactions
Filling of source documents for transactions scanned/processed
Prepare memo to execute payment, unprocessed transaction, where required
Update of the Deferral tracker for transaction processed with pending clearance documentation, circulate to stakeholder, take necessaries action and follow up to ensure closure of the all open and pending transactions
Conduct End to end prefinancing activities with Central bank
Conduct End to end Extractive client’s operations with Central bank
Ensure Clearance of transactions in relation to Exchange control regulation
Scanning and validation of documents in various business application
Validation/authorisation of transactions and processed assigned by the manager
Perform cash management operations, where needed, Provide processing assistance where needed for firm payments, receivables, trade transactions, liquidity flows
Ensure assigned regulatory reports are submitted timely and accurately (DFX, Clearance report etc)
Escalation: escalate timely to the supervisors or to the higher management, any issue damaging the bank
Ensure a comprehensive management reports is in place (Pending transactions report, deferral report , KPI report, Dashboard, volumes, being EOD, weekly, Monthly or add report)
Perform other activities as assigned by the supervisor
Qualifications:

Relevant experience in banking environment and banking operations is preferable
Demonstrate a good mastering of the Exchange control regulation in general and in the regulation on the extractive sector and foreign currency accounts in particulars

Education:

Minimum- University Degree in Banking, Finance, economic and related fields
Job Description (Following)

Service and Customer Experience:

Promote a culture of service excellence and quality assurance, championing the concept of continuous improvement in business processes, combined with controls appropriate to the level of risk.
Assist to attend to customers calls for transaction documentation, clarification, and training.
Automation & Efficiency:

Own TTS operational project needs and automation initiatives.
Ensure transactions are processed efficiently, act as a SME (subject matter expert) and recommend process improvements
Evaluate and recommend solutions to problems through data analysis, technical experience and precedent
Research, identify and recommend technology capabilities that enable the reduction of client inquiries and manual touch points.
Propose and implement solutions that will increase operating efficiency and lead to an improved client experience.
Serve as a subject matter expert for User Acceptance Testing (UAT) and PVT.
Serve as a subject matter expert for Process engineering, automation project.
Controls:

Make quality service delivery an integral part of operating culture in the bank.
Ensure enhancement and maintenance of internal controls to reduce/control risks and to improve operations standards in Citibank Cameroon
Participate in internal or external reviews.
Perform assigned Departmental Control function checklist items on a regular basis (Weekly) and MCA.
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Stakeholder management:

Handling internal clients (Relationship managers, Citi service, processing team) Investigations on extractive and FCY account’s transactions.
Establish preferred relationship with the regulators.
Skills:


• Good computer skills

Good skills in technical report writing,

• attention to details
• Initiative to do what is right without being told.
• Ability to detect alterations on instruments presented
• General understanding of Bank product, Fx local regulations
• Quality Oriented
• Fast learner
• Team player
• Good interpersonal, decision making and problem solving skills.
• Good computer skills
• Process improvement oriented
• Service delivery oriented
• Persistent patience and courtesy.
• Availability for extra work and none initially defined functions
• Ability to create favourable impressions and inspire confidence
• High integrity level.

Competencies

·Proven record of project management with demonstrated achievement

·Varied work assignments requiring attention to details, frequent careful choice in timing and sequence of procedures and steps.

·Ability to work effectively and efficiently in a fraud-prone environment.

·High impact in terms of risk and delivery responsibilities.

·Large volume of processing and sometimes have to work under pressure.

·Working in a restricted area with limited free space requiring a lot of attention and good organization skills.

·High impact in terms of risk and delivery responsibilities and limited influence on product.

·Track record of exceeding performance expectations

·Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organizational success.

·

DEVELOPMENT VALUE:

The job will expose the candidate to:

·Dealing with diverse groups of people in different departments such as, Markets, Relationship Managers, Clients to an extent etc, Controls & Audit and the Central bank

·Exposure to both internal and external customers, and Regulatory auditors

·Ensure standard approach.

·Act as a back up to other operations team members.

What are the key challenges/changes the incumbent will have to face from the marketplace and internally?

·Varied work assignments requiring attention to detail, frequent careful choice in timing and sequence of procedures and steps.

·In-depth knowledge of various products is required in order to work effectively

·Ability to work effectively and efficiently in a fraud-prone environment.

·High impact in terms of risk and delivery responsibilities

·Processing errors leading to unauthorized payments.

·Adverse economic conditions that calls for honesty.

·Ensuring high quality delivery to customers

·Managing high volumes of transactions and Regulatory request
All applications must be submitted ONLINE at : https://jobs.citi.com/job/douala/tts-operations-officer-cross-border-payments/287/72573691840