JOB ADVERTISEMENT : CASH OFFICER - UBA Cameroun S.A. - United Bank for Africa

Job title               : CASH OFFICER

Department        : Operations

Reporting Line    : Customer Service Manager

Location             : UBA Cameroon

Job objective(s)

Coordinate cash activities with a view to ensuring timely processing of transactions over the counter, ensure adequate controls are maintained in transaction processing in order to minimize the risk of losses from frauds and robberies and ensure courteous disposition of Tellers

Roles & Responsibilities

Sound knowledge of tellering policies and procedures
Efficient supervision of all tellering activities
Ensure prompt and accurate consummation of all transactions within the bank’s approved turnaround time.
Ensure availability and workability of working tools for tellers
Authorize all cash transactions above tellers’ limits
Constant review of teller’s payout limit, taking into cognizance the tellers error rates
Provide effective service support need for the tellers to ensure that teller cubicles are manned and functional at all times
 
Knowledge

Banking operations, policies and procedures
Sound knowledge of tellering policies and procedures
Basic accounting
 

Skills

Excellent customer service disposition.
Smart appearance
High level of integrity/Sense of Responsibility
Numerate Skills
Paying attention to details
Good Interpersonal Skills
Fast and error free processing
Ability to work under pressure
 

Key Performance Indicator

Adherence to the bank’s service level agreement in terms of TAT for all products and services
Efficient crowd management in the banking hall
Customer satisfaction surveys as administered by SOWs, etc
Rate of errors in processed transactions
Number of policy breaches/regulatory infractions.
Timeliness of reconciliation/liquidation of GL items (within established transit times.)
 

Education Requirements

Minimum of a first degree
 
Experience

2 to 5 years minimum in Banking Operations

 APPLICATION SUBMISSION

Candidates should send their resume and motivation letter to hcmrecruitcameroon@ubagroup.com, with the heading “Cash Officer” Later March 6, 2025

 Only shortlisted candidates will be contacted to proceed to the interview stage.