Operations Manager – Hammer Cameroon

Recommended Flexibility: Hybrid

About Us
HAMMER Holding founded in 2004 as a turnkey ICT professional services solution provider and has been privileged to work with major vendors, and operators in Africa. We are always on the lookout for talented individuals who share our passion for driving technological advancements and delivering exceptional results and highly qualified staff and reputation for QoS.

Job Description
Hammer Cameroon is seeking an Operations Manager to lead and coordinate field operations across Telecom Engineering (TE), Civil, Power, and Managed Services (MS) projects. The ideal candidate will ensure timely execution, quality delivery, and operational efficiency in line with customer SLAs and Hammer Group standards.

You will be responsible for planning, execution, cost optimisation, HSE compliance, and performance management across multi-site operations, ensuring customer satisfaction and smooth service delivery.

Key Responsibilities
Plan and execute regional workplans (daily/weekly) for installation, O&M, and acceptance activities.
Allocate and manage crews, tools, vehicles, and materials efficiently.
Drive SLA and quality compliance, ensuring “first-time-right” site acceptance and adherence to HSE policies.
Monitor operational costs versus purchase orders; control extra visits and optimize transport routes.
Track KPIs and prepare periodic performance and variance reports.
Coordinate with customers and suppliers on corrective actions and escalations.
Manage subcontractors, inventories, and field risks.
Coach and mentor supervisors and engineers to foster a culture of performance, accountability, and safety.
Qualifications
Experience working with Huawei, Helios, Orange, or Free frameworks.
Familiarity with site acceptance processes and project documentation requirements.
 

5+ years of experience in operations management within telecom infrastructure or field services.
Fluency in French and English (both written and spoken).
Strong planning and analytical skills (Excel/Google Sheets, dashboarding, variance tracking).
Demonstrated leadership in managing multi-site operations with a strong HSE mindset.
Excellent communication and negotiation skills with customer-facing experience.
Skills and Competencies
Good analytical and problem-solving skills
Ability to guide others in solving complex switching problems
Assertive, Self-starter, Proactive, Innovative, Attention to detail
Self-reliance in the management of assigned tasks
Ability to learn quickly
Ability to work under pressure
Valid Driver’s license
Personal Qualities

Team player, High level of responsibility
Reliable and methodical with integrity.
Can Do; Integrity; leadership; Innovation; Relationships
Availability Hours and standby essential 24/7 x 365.
Ability to guide others in solving complex problems
Good analytical and problem-solving skills
Assertive, Self-starter, Proactive, Innovative, Attention to detail
Self-reliance in the management of assigned tasks
Reliable and methodical with integrity.
Ability to learn quickly
Ability to work under pressure
Knowledge and application of technological advances
Requirements
Education and Required Experience
xperience working with Huawei, Helios, Orange, or Free frameworks.
Familiarity with site acceptance processes and project documentation requirements.
5+ years of experience in operations management within telecom infrastructure or field services.
Languages
French, Level: Fluent, Required
English, Level: Working knowledge, Required

 HOW TO APPLY :

All applications must be submitted ONLINE at : https://www.hammergp.com/careers/operations-manager-hammer-cameroon/