Now Hiring: Customer Service Specialist
- Location: Douala, Cameroon
 - Full-time | On-site

We’re looking for a Customer Service Specialist to support our commercial operations and ensure outstanding client satisfaction. You’ll serve as the main link between customers, sales, and logistics — managing orders, preparing documents, and coordinating deliveries with precision and care.

Key Responsibilities:
- Communicate daily with clients and sales teams on orders and inventory.
- Enter and confirm orders (materials, prices, quantities, payments).
- Prepare invoices and customs documentation.
- Track order progress and coordinate with logistics for on-time delivery.
- Follow up on payments and credit accounts.
- Handle customer complaints and provide timely solutions.
- Inform clients about price updates and promotions.

Profile:
 - Bachelor’s in Business, Commerce, or related field.
 - 2–3 years in customer service, order management, or sales coordination.
 - Bilingual: English & French.
 - Organized, detail-oriented, and customer-focused.

Ready to join a dynamic team?

- Send your CV to cmhr-recrutement@twyfordtile.com with the subject “Customer Service Specialist – Application”