ECOBANK CAMEROON S.A
is recruiting a ready to work across the national territory.
The position is based in Douala.
Service Assistant Operations

JOB LEVEL: 2 / JOB GRADE: 2B

I. JOB PURPOSE
Responsible for ensuring daily compensation of all remittances (Western Union, Rapid Transfer,
MoneyGram etc..) operations and maintain accurate and suspense free accounts.
Supervision of partner activities and proofing of accounts of the retail operations perimeter.
Ensure timely applicative and functional assistance to operators across branches to enable them
to serve our valued clients within well-defined TAT limits in all remittance’s operations.
II. KEY RESPONSIBILITIES
Enforce groupwide standard policies and procedures.
Review documentation for processed transactions to ensure strict respect of exchange regulations.
Ensure that remittances service delivery timeframe is within the defined SLA and TAT.
Conduct periodical controls set in the procedures across the affiliate.
Ensure daily processing of settlement for all remittances.
Ensure the reconciliation of remittances accounts daily –there should be no balance mismatch
between remittances product and CBA, investigate and resolve any outstanding items identified.
Prompt investigation and response to customers and partners claims.
Ensure statutory declarations eg Pre-financing, Balance of Payment, are done for remittances
transactions.
Ensure proofing/reconciliation of branch accounts: immediate credit, suspense accounts, teller
differences, transit accounts…


III. JOB PROFILE
Experience
3 years in banking operations
Education
Minimum University degree (BAC + 3)
Skills & Knowledge
Ability to detect breaches in regulations.
General understanding of Bank products, foreign exchange local regulations.
Quality oriented.
Ability to efficiently prioritize the tasks to perform.
Good level of security sense and fraud awareness.
Personal Attributes
Excellent interpersonal skills and ability to communicate
Strong people management and leadership skills
Very well organized and structured
Pro-activity and creativity

IV. APPLICATION PROCESS:
Please submit your CV and motivation letter to
 ECM-Recruit@ecobank.com latest
latest December 08th, 2025 at 5pm prompt,
with the subject
« Service Assistant Operations ».

NB : Only applications matching with the desired profile will be contacted.
Ecobank is committed to providing equal opportunities to all and fostering an inclusive and diverse workplace. To this end,
we encourage applications from individuals regardless of their nationality, race, gender, age, social class, religion, beliefs, and
disability while fully adhering to the local laws and regulations established where Ecobank operates”.
Warning
The Use of this title does not indicate any limitation on your duties or job function and you may be assigned to different duties
or asked to carry out additional duties from time to time.