Job Description: Glass Sales Representative

Position: Glass Sales Representative
Industry: Glass, Ceramics & Concrete
Location: Douala, Cameroon

2. Job Summary
The Glass Sales Representative is responsible for driving sales, acquiring new clients, and managing key customer relationships within the glass market. This role requires a deep understanding of glass products, excellent negotiation skills, and a commitment to delivering exceptional customer service. The ideal candidate will be proactive, resilient under pressure, and dedicated to achieving and exceeding sales targets.

3. Key Responsibilities & Duties

A. Sales & Business Development:

• Proactively prospect, identify, and acquire new clients (e.g., construction firms, contractors, architects, individual homeowners).
• Build and maintain a robust sales pipeline to meet and exceed monthly and quarterly sales targets.
• Develop and execute strategic sales plans to penetrate new market segments and increase market share.
• Conduct persuasive sales presentations and product demonstrations to potential clients.

B. Customer Relationship & Account Management:

• Serve as the primary point of contact for an assigned portfolio of clients, ensuring high levels of satisfaction and loyalty.
• Provide expert technical advice on glass types, specifications (e.g., thickness, safety ratings, thermal properties), and appropriate applications.
• Handle and resolve customer complaints and after-sales service issues promptly and professionally to maintain trust and positive relationships.

C. Order Processing & Operational Coordination:

• Accurately process customer orders from quotation to delivery.
• Collaborate closely with the production, logistics, and installation teams to ensure orders are fulfilled accurately and delivered within agreed deadlines.
• Manage all aspects of the sales cycle, including contract negotiation, pricing agreements, and payment follow-up.

D. Market Intelligence & Strategy:

• Conduct ongoing market research to monitor competitor activities, pricing strategies, and industry trends.
• Analyze sales data and customer feedback to identify opportunities for service improvement and new product development.
• Submit regular sales reports and market analysis to management with actionable recommendations.

4. Key Requirements

A. Education:

• Minimum requirement: Advanced level degree

B. Experience:

• A minimum of 2 years of proven experience in a B2B or B2C sales role, preferably within the glass, construction materials, or building products industry.

C. Technical & Professional Skills:

•  Solid understanding of different glass types.
• Mastery of sales techniques, from prospecting to closing, and proven negotiation skills.
• Excellent ability to manage client relationships and resolve issues effectively.
•  Competence in using CRM software, Microsoft Office Suite (Excel, Word), and managing sales documentation.

D. Personal Attributes:

• Honest, reliable, and represents the company with utmost professionalism.
• Self-motivated, results-oriented, and persistently focused on achieving goals.
• Maintains composure, stability, and a positive attitude under pressure and in the face of challenges.
• Strong interpersonal and communication skills in French; proficiency in English is a significant plus.
• Excellent time management and organizational skills to handle multiple clients and projects simultaneously.

To Apply: Send your updated CV to: cmr.adminhr@saasab2e.com with subject title Sales R. Glass