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Track empty bottles, crates, kegs, containers, and other returnable packaging from consumers and collection points to the DC
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Reconcile packaging issued, collected, transferred, received, and outstanding by location, customer, distributor, and packaging type
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Analyse overdue returns, damage, shortages, and unexplained variances; investigate root causes and recommend corrective actions
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Maintain accurate dashboards and exception reports showing recovery performance, outstanding balances, and return ageing
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Forecast return volumes and flag packaging shortages or delayed returns that could affect operational availability
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Use return volumes, location, and ageing data to prioritise collection and recommend collection frequency and recovery actions
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Coordinate with sales, distributors, transport teams, and DC operations to improve recovery from locations with persistent return gaps
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Support collection consolidation and delivery backhaul activities to reduce collection cost per unit
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Work with Finance and DC to track DC receipts; investigate balance differences and assess financial liability
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Work with Finance and commercial teams to reconcile balance differences and assess financial liability
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Report recovery rate, return cycle time, outstanding volumes and ageing loss, and damage rates; reconcile data in return dashboard and report utilisation
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Present weekly and monthly insights with clear risks, recommendations, action owners, and deadlines; follow up on implementation
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Improve data quality, system reporting controls, and standard operating procedures; maintain accurate records supporting packaging accountability
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In the first 90 days, map the return process, establish performance baselines and a dashboard, agree priority actions, and deliver a measurable improvement
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Bachelor’s degree in Supply Chain, Logistics, Business Analytics, Statistics, Industrial Engineering, or a related field
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Two to four years of experience in logistics analysis, distribution, inventory control, or supply chain operations
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Experience with returnable packaging of FMCG distribution is an advantage
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End-to-end empties recovery, returnable packaging controls, and distribution networks
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Advanced Excel, Power BI or similar reporting tools; SQL is an advantage
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Stock reconciliation, return forecasting, and data analysis
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ERP warehouse or transport systems data quality and company procedures
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Strong analytical thinking, attention to detail, and problem-solving skills
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Curiosity and persistence in investigating discrepancies and inefficiencies
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Clear communication and presentation skills; ability to coordinate with cross-functional partners
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Commercial awareness, prioritisation, ownership, and willingness to visit operational sites