JOB at the United Nations Children's Fund - NGO,  Yaounde/Maroua, Cameroon

Batch Recruitment: ICT Associates, (G-6), FT, Yaounde / Maroua – Cameroon #96833 & 96836

Job no: 562565
Contract type: Fixed Term Appointment
Duty Station: Yaounde
Level: G-6
Location: Cameroon
Categories: Information Communication Technology, Operations
UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, Support

UNICEF has been working in Cameroon since 1975 to allow women and children to fully realize their rights to development without restriction, as enshrined in the UN Convention on the Rights of the Child. UNICEF provides financial and technical support to Cameroon across seven areas to fully realize the rights of women and children. These areas include Health, HIV/AIDS, Water-sanitation-Hygiene, nutrition, education, child protection, and social inclusion. UNICEF focuses mainly on children and the most vulnerable and excluded families. Cameroon’s 2020 population is estimated at 26,545,863 people according to UN data. The population is young and generates strong socioeconomic demand. In rural areas, limited access to basic social services and the effects of climate change led to household impoverishment and severe child deprivations. The task is immense but not insurmountable; it requires the energy of all stakeholders in Cameroon and outside of Cameroon: also, women, men, youth and children, government, technical and financial partners, donors, civil society, the private sector, parliamentarians, and communities. Everyone is invited to participate in the struggle to meet the challenges ahead. It is together that we will act for Cameroon, a country that summarizes the challenges and hopes of Africa.

To learn more about UNICEF Cameroon, use the below link

https://unicef.sharepoint.com/sites/CMR/SitePages/AboutUs.aspx.

How can you make a difference?

UNICEF Cameroon CO is hiring an ICT Associate who would provide technical, operational, and procedural support and end-user services in the implementation and support of information management (systems, procedures, and activities) of the office of Yaounde and Maroua. The ICT Associate at this level would perform a full range of procedural activities in support of ICT to ensure effective communications with client departments/divisions/offices and efficient provision of support to other ICT staff.

Key tasks and responsibilities:

Providing first-level support that includes receiving, processing, and logging service requests.
Managing the lifecycle of ICT incidents assigned to him/her in a service management tool.
Providing support in conferencing with ICT and audiovisual equipment as and when requested.
Creating and assigning work orders.
Assists the supervisor on the Implementation of T4D strategies, including support assessment of T4D gaps, opportunities, standards, and guidelines
Supports the supervisor on the implementation of any T4D projects according to regional/global strategies with local context taken into consideration
Assists the supervisor in providing inputs, identifying and packaging T4D solutions by working with colleagues in programmes as well as all partners, internally and externally, for use in a wide array of programme applications.
Ensures effective customer support in the area of T4D by identifying the need and providing training as well as troubleshooting and ad hoc technical assistance to the users. This involves the development of an office training and support plan based on the organizational requirements and an assessment of staff competencies and needs.
Maintaining and updating files (electronic and paper) and internal databases.
Maintaining ICT inventory, manuals, and other documentation. This may require the incumbent to lift, move, mount, or store equipment.
• ICT Associate would be accountable for specialized support pertaining to routine ICT activities requiring thorough understanding and application of server, operating system, hardware, and software documentation and functionality.
Extracting data from databases to serve the needs and requests of users, diagnosing errors, and correcting as necessary.
Link to JD.Download File JD ICT Associate G-6 Yaounde update.pdf

To qualify as an advocate for every child you will have

EDUCATION

Completion of secondary education is required, supplemented with formal training in computer science, Information systems, Telecommunications, and engineering.

ITIL foundation certificate or equivalent customer support certification is an asset.

WORK EXPERIENCE

A minimum of six years of practical work in information technology, requiring systematic methods of troubleshooting and problem-solving is required.

Experience in providing assistance to users on IT products and services and the use of applications and diagnostic tools is required.

Practical experience in providing technical and business customer support and services is required.

Practical experience and working knowledge of various computer platforms and applications is required.

LANGUAGES

Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.

Desired Skills:

• Good knowledge of UNICEF’s ICT regulations, rules, and procedures as well as systems and applications.
• Good working knowledge of computer information systems, including micro-computer operating systems software (e.g. Windows), hardware and applications software, and other office technology equipment.
• Ability to understand data and effectively use office technology systems for its input and extraction.
• Ability to provide on-the-job orientation to clients.
• Takes responsibility to respond to service needs promptly and proactively.
• Demonstrates a high degree of integrity and reliability and honors matters of confidentiality.
• Ability to handle work quickly and accurately under time constraints.
• Demonstrates courtesy, tact, patience, and ability to work effectively with people of different national and cultural backgrounds.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others.

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

UNICEF’s active commitment to diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable Females are encouraged to apply.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Advertised: 01 Jun 2023 W. Central Africa Standard Time

All applications must be submitted ONLINE at :  https://jobs.unicef.org/cw/en-us/filter/?search-keyword=&location=cameroon