JOB : Customer Success Partner - MAERSK Cameroon S.A. - Douala

Customer Success Partner
CM - Douala

Opportunity
Maersk is looking for a candidate to take up the role of a Customer Success Partner in Douala, Cameroon. This position would involve understanding and translation of customer and vertical needs (current & emerging), capturing insights to drive Value Proposition development, and bundling of global and local value propositions into relevant customer solutions, and initiating Leadership, Collaboration & Best practice sharing.

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

We Offer:

An exciting role which is part of a dynamic and international organization with the opportunity to continuously apply and develop your competencies.

We offer a competitive compensation and benefits package and are continuously searching for new ways to invest in our talent through ongoing personal and professional development initiatives.

Lastly, as one of the cornerstones of our values, we strive to deliver the right environment for our people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

Main Responsibilities:

    Support front-line sales in a customer-driven approach to  identify needs and pain points to drive value proposition development.

    Develop bundled solutions- both standard and customized -  supported by the SCD community to drive supply chain  business expansion and new business acquisition, prioritizing Expertise and Ambition customers.

    Support the Efficiency, Super-Saver, Advancement and Ease segments with solutions based on standardized building blocks.

    Develop customer use cases based on vertical insight to drive growth and new business development.

    Active participation in the Solutions community, driving best practices and organizational learning across the geographies and verticals.

    Coordinate the building of solution charge structure (getting prices from product into one solution).

Key Requirements:

    2+ Years of experience in a customer-centric position in the logistic industry.

    Proven experience in commercial and sales is an Advantage.

    Bachelor's degree.

    Fluent French and Conversational English is a MUST.

    Good knowledge of Ms package (Especially Excel) is a Must.

    Good knowledge of Power BI is an Advantage.

    Excellent Customer-centric approach to identifying customer  needs.

    Logistics and Supply chain expertise is an Advantage.

    Good sense of initiative, adaptability and Analytical Skills.

    High-level understanding of product features and benefits  and how they address customer pain points.

    Strategic partnering, financial acumen, matrix management, value co-creator, and presentation skills.

    Functional management skills & influencing skill; Collaborative  Stakeholder management.

    Influence without authority.

Our recruitment process:

If your profile matches job requirements, our recruiter will get in touch to share more about the role and get to know you better.

If successful, you will discuss the role with the Line Manager and his team.

All applications must be submitted ONLINE at : https://www.maersk.com/careers/vacancies?continent&category&country=Cameroon&searchTex

Please apply before the 23rd of June 2023.