RECRUITMENT NOTICE CASE WORKER TEAM LEADER - INTERSOS

IDENTIFICATION 1
Job Title: Case Worker Team Leader
Reports to: Protection Officer
Duty station Bamenda
Type of contract Fixed Term
Duration of
employment
contract:
Till December 2023
Availability: immediate
Main objective
and tasks
Is responsible for supervising and managing a team of Case Workers, ensuring that
principles of case management are respected and that quality services are guaranteed to
persons with protection concerns.
Support and coach Case Workers throughout the case management process and directly
handle complex vulnerable cases as needed.
Tasks:
• Support the planning, implementation and reporting of the activities, as well as
ensuring the well-being and positive working environment for all members of the
team. Support positive team dynamics providing support and space for
caseworkers to express emotions and experiences within the case management
team
• Meet regularly with Protection Officer to discuss about ongoing issues and
strategy for the team
• Flag issues concerning security and changes of environment in the field and
support identification of appropriate responses
• Supervise, support and coach Case Workers in their duties using various methods
such as observation, shadowing, case file checks and bilateral case discussions
and support the team in finding solutions and appropriate responses to daily
challenges
• Act as referral focal point for INTERSOS case management in the geographical
area of coverage under his responsibility and distribute the cases between the
Case Workers according to the level of experience and complexity of case. Ensure
equal division of workload, timely follow up of target and flag issues of overload
of caseworkers to Protection Officer ensuring proper handover between the
caseworkers if needed
• Ensure adherence of Case Workers to protection principles, Code of Conducts
and internal SoPs. Conduct regular case audits to ensure that cases meet and
maintain compliance with established SoPs and minimum standards in case
management
• Monitor timescales for response, decision-making and follow-up through internal
case management platform and according to priority of case ensuring timely and
appropriate support
• Supervise the accuracy of the cases documentation through regular review of files
and case management platform and provide feedback to Case Workers. Overview
the proper filing and archiving of case management files to maintain data
confidentiality
• Review regularly staffs caseloads to ensure the quality of the case management
and the respect of the minimum standards (not more than 25 cases at a time)
• Schedule and facilitate regular case management meetings with Case Workers to
discuss single cases and challenges
• Identify staff gaps and training needs and inform the Protection Officer for the
actions needed
• Identify and analyse protection trends in the overall caseload for the protection
programming
• Participate to external meetings and trainings about case management and to
conferences with partners when required
• Respect key protection principles including but not limited to: do no harm, non-
discrimination, confidentiality, accountability and need-to-know principles
• Contribute to regular service mapping and update of service directory
• Ensure good relationships and coordination with the main service providers in the
area of intervention for the identification of specific needs in order to provide
prompt referral, follow up and information sharing
Educational and
professional
experience
required
• University degree in a related field e.g. Social Work, Psychology or equivalent is
an asset
• Training in humanitarian protection thematics such as community-based
protection, survival centered-case management, PSEA, GBV and Child
protection will be an asset
Technical and
behavioral
competencies
required
Work Experience:
• Minimum of 2 years of experience in a humanitarian context, in an association,
NGO or INGO, with at least 1 year of field work experience in the NW or SW
regions during the context of crisis
• Proven work experience in social work in a similar context
• Experience working and / or collaborating on a UNCHR project would be an asset
• Leadership, people management and development, teamwork and cooperation
• Respect and non-discriminatory attitude, empathy Team management experience
of at least 1 year at similar level would be an asset.
IT: Advanced Knowledge of
• Microsoft Office Suite (Word, Excel, outlook),
• Mainstream web browsers (Google Chrome, Microsoft Edge, Mozilla Firefox)
• Web-based mainstream chat and conferencing tools/platforms (Skype, Teams,
Zoom and WebEx)
• Web 2.0 tools (cloud storage, webmail and others)
Languages • Fluency in both written and oral formal English
• Strong redactional and reporting skills
• Fluency in Pidgin English
Send your CV and Cover letter by following this link: https://urlz.fr/kHxB
Only CVs and Cover letters sent through the link mentioned will be received.
NB: Only Shortlisted candidates will be invited for the written and technical tests.
Please apply no later than September 16, 2023 at 5 PM.
HR-Department
INTERSOS – Cameroun