Careers opportunities - UNHCR United Nations High Commissioner for Refugees - Yaounde , Cameroun : Assistant Registration and Identity Management Officer

Assistant Registration and Identity Management Officer
locations :  Yaounde, Cameroon
time type : Full time
posted on
Offre publiée hier
job requisition id
JR2332395
Hardship Level

B
Family Type

Family
Family Type

Family
Residential location (if applicable)

Grade

NOA
Staff Member / Affiliate Type

National Professional Officer
Reason

Regular > Regular Assignment
Remote work accepted
Non
Target Start Date

2024-01-01
Job Posting End Date: December 19, 2023

Standard Job Description

Assistant Registration and Identity Management Officer

Organizational Setting and Work Relationships
The Assistant Registration and Identity Management Officer assists in the management and oversight of UNHCR's registration procedures as well as related activities in the Operation. The Assistant Registration and Identity Management Officer is normally supervised by the Registration Officer. The Assistant Registration and Identity Management Officer assists with the implementation of an operation-specific registration strategy, to ensure that registration is effectively used for the identification of specific protection needs, for the management of operations, and for the achievement of durable solutions.
The Assistant Registration and Identity Management Officer provides day-to-day support to UNHCR staff engaged in registration and related activities (including Reception, Filing and Data Management staff), and monitors the efficiency and quality of registration processes, identity and entitlement documentation activities and population data management.
The Assistant Registration and Identity Management Officer collaborates closely with Protection, Programme, Operational Data Management and Information Management colleagues as well as with Government authorities and partners on the provision of quality population data for the delivery of targeted protection or assistance interventions and programming and planning.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.

Duties
- Assist in the implementation of appropriate registration strategies and methodologies for populations of concern in compliance with the protection strategy of the operation and ensuring that registration standards are met.
- Assist in the drafting and implementation of operation-specific SOPs for all aspects of registration in accordance with applicable standards and policies, including provisions for the protection of individual data and prevention and identification of fraud.
- Assist in the implementation of appropriate procedures and systems for the assurance of quality registration data through continuous registration and verification exercises, including in the securing and distribution of identity and entitlement documents.
- Assist in conducting regular data quality checks to monitor the accuracy of data collected.
- Assist in the development of mass information campaigns to ensure that persons of concern have accurate information on registration procedures.
- Liaise with Government authorities and partners as necessary for delivery of assistance and other registration-related activities.
- In coordination with the operational data management staff, assist in the timely consolidation and drafting of statistics and registration data reports on persons of concern.
- Contribute to training and internal capacity building of UNHCR staff in registration, including on-the-job coaching and guidance.
- Enforce compliance by UNHCR staff engaged in registration and related activities with UNHCR standards and policies and operation specific SOPs for all aspects of the registration operation.
- In consultation with the supervisor, make decisions relating to the day-to-day operations of the registration unit and ensure registration procedures are efficient and effective.
- Draft and submit reports and statistics related to registration.

- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
- Perform other related duties as required.

Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
For P1/NOA - 1 year relevant experience with Undergraduate degree; or no experience with Graduate degree; or no experience with Doctorate degree

Field(s) of Education
Information Technology, Social Sciences, International Relations, Law
or other relevant field.

Certificates and/or Licenses
Not specified

Relevant Job Experience
Essential
Excellent computer skills particularly in data management.

Desirable
Prior experience in registration or individual case management, including use of UNHCR proGres software, in refugee and internal displacement situations.
Strong understanding of the principles of and concepts of international protection and UNHCR.
Training in registration, operational data management or information management desirable.

Functional Skills
IT-Computer Literacy
DM-Data Management
IT-IT Refugee Systems & Applications
PR-International protection concepts and principles
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

The Assistant Registration and Identity Management Officer is expected to coordinate registration activities in collaboration with the government counterpart, in achieving the strategic protection priorities of the operation.
Experience with registration, identity management and biometric systems within UNHCR’s PRIMES suite of tools. Technical competence is needed in proGres, KOBO, GDT, BIMS, data port and portal, analysis, data visualisation and presentation.
Experience in data collection and analysis.
Demonstrated understanding of digital identity standards and of civil registration, population registers and other national identity management systems.
Demonstrated knowledge of UNHCR and interagency policies, standards, programmes and operations. Familiarity with planning, programming, strategic planning, project development, budgeting and resource mobilization.
S/he supervises and implements registration and data management standards. S/he is expected to coordinate quality, timely, and effective registration and data management procedures that consider protection methodologies and integrate protection safeguards. For this reason, s/he will also be working closely with the protection teams in the operation.
Proven expertise in enhancing integrity protocols in registration processes.
Strong inter-personal, team building, and coordination skills as well as flexibility and adaptability competencies.

The candidate needs to have experience in a diversity of operational contexts; emergency, repatriation, return of refugees and IDPs, IDP displacement (conflict and flood), and camp/site and out of camp/site responses.

S/he will also coordinate with government, UN and NGO partners on registration and data management activities.

Experience in process re-engineering (process redesign, process transformation, or change management).

Monthly and annual statistical reporting; survey and data management activities, profiling, resettlement and RSD case processing.

Experience in supervising a team
Work experience in IDP context
Training and coaching experience
Proven ability to multi-task and manage multiple deadlines.
Excellent written and spoken English and French.
Required languages (expected Overall ability is at least B2 level):

French
,

English
,

Desired languages

,

,

Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station, please visit this link: https://wwwnc.cdc.gov/travel

Nature of Position:

The Representation of UNHCR in Cameroon (MCO Cameroon) is covering the Republic of Cameroon, the Gabonese Republic, the Republic of Equatorial Guinea and Sao Tome & Principe.

UNHCR Cameroon has his Branch Office in Yaounde, three sub offices Maroua, Douala, Bertoua and 4 field Offices Kousseri, Bamenda, Meiganga, Djohong and Batouri.

As of 31st October 2023, UNHCR Cameroon hosted 484,969 registered refugees/asylum seekers and around 10,000 nonregistered refugees mostly from Central African Republic and from Nigeria, with few from various country of origin; over 1 million IDPs; 650,000 returnees former IDPs.

Under the supervision of the Senior Protection Officer in Yaoundé, the Assistant Registration and Identity Management Officer provides technical support and functional oversight over registration teams and refugee registration activities countrywide (travel required). S/he supervises a team of 5 registration and ODM staff in Yaoundé.

UNHCR registration activities are carried out in one camp, 7 refugee settlements, several host villages and urban centers precisely Yaounde and Douala; mobile registration activities are a key means of accessing urban and rural populations that do not live close to existing registration centers.

Key responsibilities include continuous updating of the registration SOPs, ensuring the Registration SOPs are aligned with the Office's Protection & Solutions Strategy, capacity building of staff in the national team and in the 7 offices on registration activities and relevant individual case processing procedures, support on proGres V4 , supporting protection staff to use V4 for case management activities, and supporting the Government registration activities, which may include capacity-building.

Other activities will include supporting the Office to further strengthen the following ongoing projects: Refugees biometric verification Exercise (started end 2020), electronic filing system, remote registration, refugee ID card issuance by the authorities, support Force Displacement Survey, and population census projects as well as the operational strategy to transfer registration and RSD activities to the government and implementing various V4 entity/module use nationwide.

Living and Working Conditions:

Yaoundé is a family duty station with suitable infrastructures/facilities. Good quality accommodation (hotels, apartments, houses, studios) at a price ranging from 800 USD to 1,600 USD per month depending on their localization with acceptable standards is available both in the capital and in the field offices. There are several supermarkets where local and foreign goods are available.  French and American International schools exist in Yaounde and Douala. A UN dispensary frequented by staff and other UN recommended medical facilities are also available/accessible by UNHCR staff and their family members. Several banks and ATM are available in the capital accepting Visa and Master cards. Travels within the country are undertaken regularly through UNHAS and CAMAIRCO (national company) flights or by road. Many airlines fly to Douala and Yaounde. Traveling by road is also practiced by UNHCR with overnight in approved hotels. Taxi services are available, but it¿s recommended to be use them with caution. Ther is a variety of mobile phone operators providing equipment and internet services (Camtel, MTN, Orange, Nextel). Several entertainment centres exist in Yaoundé: stadium, nightclubs, swimming pools, theatre, handicraft centres, fitness rooms, centre of attraction for children, etc.  Upon arrival, staff will be assisted with proper security briefing sessions conducted both by UNDSS/UNHCR as well as the heads of main units/sections.The current security situation in Yaoundé is relatively calm. UNDSS Security levels are currently rated at SLS 2 (LOW) for Yaoundé and SLS 4 (Substantial) in the North-West, South-West and Far-North regions. The main security concern in Yaoundé city is crime, which includes petty thefts, vehicle break-in, house break-in, street robberies, physical assault and fraud. The holding of legislative and municipal elections was marked by an upsurge in violence in North-West and Southwest regions of the country as secessionists attempted to disrupt the elections. A UNDSS security clearance must be requested through TRIP system at least 72 hours before travel date and must be obtained before starting any official trip.

Additional Qualifications

Skills

Education

Bachelor of Arts (BA) : Information Technology, Bachelor of Arts (BA) : International Relations, Bachelor of Arts (BA) : Law, Bachelor of Arts (BA) : Social Science
Certifications

HCR Protection Learning Program - UNHCR
Work Experience

Competencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Organizational awareness, Policy research & development, Teamwork & collaboration, Technological awareness
UNHCR Salary Calculator

https://icsc.un.org/Home/SalaryScales

Compendium
Additional Information

Functional clearance

This position doesn't require a functional clearance

All applications must be submitted ONLINE at : https://unhcr.wd3.myworkdayjobs.com/fr-FR/External?locationCountry=b579d21545a140c49418f0a3451a3160