Position: HOTEL MANAGER
Viana’s Home Ltd is a resort company that offers services such as; lodging, gaming, restauration,
and recreation within the neighbourhood of Nkoa-bang, Yaounde-Cameroon. She seeks therefore
services of a Hotel manager.
The job description of a Viana’s Home manager typically encompasses a wide range of
responsibilities aimed at ensuring the efficient and profitable operation of the Viana’s Home.
Key duties and responsibilities include:
1. Overall Management: The manager is responsible for overseeing all aspects of the Viana’s
Home’s operations, including front desk, housekeeping, food and beverage services,
maintenance, and administration.
2. Staff Supervision and Training: Hiring, training, and supervising staff across various
departments to ensure excellent customer service, adherence to Viana’s Home policies, and
efficient operations.
3. Guest Relations: Ensuring high levels of guest satisfaction by addressing complaints,
resolving conflicts, and ensuring all guest needs are met promptly and effectively.
4. Financial Management: Budgeting, financial planning, and cost control to ensure that
Viana’s Home operates within budget while maximizing revenue and profitability.
5. Sales and Marketing: Developing and implementing strategies to attract guests, increase
occupancy rates, and maximize revenue through various sales and marketing channels,
including online platforms, partnerships, and promotions.
6. Property Maintenance and Safety: Overseeing maintenance activities to ensure that Viana’s
Home premises are well-maintained, safe, and compliant with health and safety regulations.
7. Quality Control: Monitoring and maintaining high standards of cleanliness, service, and
amenities throughout Viana’s Home to uphold Viana’s Home's reputation and ratings.
8. Inventory Management: Managing inventory levels of supplies, equipment, and amenities to
ensure smooth operations and minimize wastage.
9. Event Management: Planning and coordinating events, conferences, and functions hosted at
Viana’s Home, including catering, logistics, and guest accommodations.
10. Community and Public Relations: Building positive relationships with the local community,
businesses, and government authorities to support Viana’s Home's interests and enhance its
reputation.
11. Strategic Planning: Developing long-term goals and strategies to drive Viana’s Home's
growth, adapt to market trends, and maintain competitiveness in the industry.
12. Compliance and Regulations: Ensuring that Viana’s Home complies with all relevant laws,
regulations, and industry standards, including employment laws, health and safety regulations,
and licensing requirements.
13. Crisis Management: Developing and implementing protocols to handle emergencies, security
threats, and other crisis situations effectively.
Reporting and Communication: Providing regular reports to senior management or owners
on Viana’s Home's performance, financial status, and operational challenges, and maintaining
open communication channels with all stakeholders.
Overall, Viana’s Home manager plays a critical role in overseeing all aspects of Viana’s Home's
operations to ensure a positive guest experience, efficient operations, and financial success.
Job specification:
This position requires:
Constant collaboration with third parties, staff and management
Very limited or no travel out of town.
6 working days in a week (Monday through Sunday with 1 week day off)
Working longer hours and weekends to meet deadline
Working under pressure
Advanced knowledge in M.S office suit
Salary is competitive and based on qualification and experience
Position is based at Nkoa-bang, Yaounde-Cameroon
Reporting to the CEO or his/her designee.
Candidate’s Specification
1. Must be a holder of at least an degree in logistics/hotel management or a higher degree in
business management.
2. Must have at least 5 years of experience working in hotel management
3. Must be very bilingual in French and English
4. Must be an effective communicator and can represent Viana’s Home anytime need arises.
5. Must be aged between 30-45years
Other details:
Interested candidates are expected to submit; a detailed copy of their CV (2 pages max), cover
letter (1 page), to the following address ; vhomecmr@gmail.com
with subject:
Accountant_Viana’s Home2024 on or before the 02 nd May, 2024 at 12:00pm Prompt.
Should you not be contacted within 10 working days after the deadline, please consider your
application not considered for the next steps.
Disclaimer:Viana’s Home is not gender biased and does not collect any form of payment for this
process neither has mandated anyone to act on her behalf.
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