JOB OFFER FOR THE POSITION OF: Customer Assistants - Credit Africa Invest S.A

Credit Africa Invest S.A, abbreviated « CREA INVEST », is a category 2 microfinance that went fully operational in 2018 under the new COBAC regulation. CREA INVEST has its headquarters in Douala at Bonapriso and its commercial branches in Yaoundé, Buea and Douala.

Our institution is constantly investing in research and innovation in order to offer adapted and quality services that meet the expectations of our customers. Our success is a combination of accuracy, knowledge and experience to satisfy and create value for our customers.

With the aim of strengthening its workforce, CREA INVEST is recruiting customer assistants for its branches (located in Douala, Yaoundé and Buea).  

Assignments:

Placed under the responsibility of a Branch Operations Supervisor, the Customer Assistants’ mission is to sell the services and products of our institution, to advice and guide customers:

• Ensure a welcome and quality service within the branch;
• Sell products and services;
• Prospect and develop your customer portfolio;
• Fill in and follow customer knowledge reports or KYC files;
• Proceed with the opening of accounts after verification of the conformity of the documents provided and compliance with the rules and procedures;
• Receive loan requests and forward them to the account manager.

Expected qualities and performance criteria:          

• Mastery of products and services sold in MFIs (MicroFinance Institutions)
• Mastery of sales and prospecting techniques
• Mastery of customer reception techniques
• Mastery of negotiation techniques
• Be perfectly bilingual (French and English)
• Be oriented customer and result
• Have good customer relationship management skills

Profile required:

• BAC+2 (HND) minimum in Banking and Finance, Management Science, Accounting, Marketing and Communication, Commercial Action, and/or any equivalent diploma
• Live in one of the following towns : Douala, Yaoundé and Buea
• Justify at least 2 yearsof experience in customer relationship position (customer assistant) within a 2nd category MFI or a bank
• Be a Cameroonian (Male/Female)
• Be available immediately

Method of submitting your application:

Applications (CVs only) are expected at the address recrutement@creditafricainvest.com, with the following statement in subject «ASSCLIENTELE _TOWN_2024».

Example:

• ASSCLIENTELE_YAOUNDE_2024
• ASSCLIENTELE _DOUALA_2024
• ASSCLIENTELE _BUEA_2024

Deadline: Tuesday, July 23^th, 2024.

N.B: Only the preselected candidates will be contacted.