JOB ADVERTISEMENT : Head Cards Products Sales - ECOBANK CAMEROUN S.A, Douala

ECOBANK CAMEROUN S.A
is recruiting a Head Cards Products Sales ready to work across the national territory.

The position is based in Douala.

JOB PURPOSE
To effectively package and deliver approved Consumer Banking products to the satisfaction of
customers in line with Group policies and within local regulations. Responsible for the delivery of
approved Consumer Banking products regarding opportunity identification, shelf placement,
distribution and pricing in order to drive optimum sales. Maintain productive relationships with the
sales teams and external customers.
KEY RESPONSABILITIES
Product Management
Identify opportunities and drive Cards sales aggressively in Consumer Bank Target Market areas.
Identify and execute marketing strategies suitable for increasing customer sign up and utilization of
the Cards products.
Aggressive enrolment of Customers on all Cards products (both at the bank and Customer’s premises).
Ensure the positioning of approved key products as “best in brand”.
Ensure appropriate product pricing, subject to approval from Group Product Team.
Deliver on sales targets
Focus on promotion and management of approved standard Consumers products with regard to
sales, service and compliance with Group policies and local regulations.
Understand and provide product cards knowledge, training and guidance to Sales team.
Specialist point of contact for all staff to discuss specific problems, acting as a “sounding board”
and recommending solutions or strategies.
Brief key stakeholders on product and promotional launches and provide regular feedback to
Group Product Cards Team.
Conduct Semi-annual Customer Needs Survey and Utilization of Cards.
Provide Domestic products competitor analysis.
JOB LEVEL: 7 JOB GRADE: 4C
in the Consumer Banking Department
KEY RESPONSABILITIES
Financial Management
Ensure Cluster financial targets are achieved for Cards & Electronic Banking Products.
Responsible for cost management of Cards products in line with Cluster budget.
Teaming
Provide honest feedback on performance of colleagues
Conduct periodic training (both in-house and external) on card and e-banking products for staff
Share knowledge and best practice with team members.
Perform all other duties as reasonably assigned
Administration
Provide feedback on performance of service providers in local environment.
Provide feedback to various supporting sectors e.g. IT, Operations etc.
Risk, Governance & Control
Provide analysis of monthly statistics of the Cluster to enable the tracking of Cards products.
Work with Group Product team to determine and implement corrective actions where necessary to
achieve sales goals.
Ensure compliance to local legal and regulatory requirements, audits and any other credit or
governance directives.
Comply with all the Group’s policies and procedures.
Relationship Management
Maintain excellent communication to support productive external and internal relationships and the
resolution of problematic issues.
Establish productive relationships with key stakeholders and business influencers in the Cluster.
Build a strong network to support the sharing of best practice with the Sales and Marketing teams
in order to enhance cross-functional cooperation and achieve sales targets.
Monitor Service Level Agreements and ensure effective delivery of services to both internal and
external customers.
Become an active member of the local community in order to build strong ties and ensure brand
recognition and relevance in the Cluster.
JOB SCALE
Reporting to:
Head Consumer Products & Business Development
Please submit your CV and
motivation letter to
ECM-Recruit@ecobank.com
latest August 18th, 2024,
at 5pm prompt, with the subject
« HEAD CARDS PRODUCTS SALES »
APPLICATION PROCESS
NB: Only shortlisted candidates will
be contacted.
Ecobank Cameroon is an equal opportunity
employer and will not discriminate on the
basis of gender, religion, ethnicity,
physical ability, etc…
Visit our website at www.ecobank.com
 JOB PROFILE
Experience
Minimum of 8 years in managing all aspects of a
customer experience design strategy and
interactive design – mapping journeys and
building as part of a product development
process; previous experience with a focus on
strategy formulation and/or digital banking is a
plus
Proficient in the use of design and prototyping
applications
Good understanding of digital and emerging
technologies
Proven supervisory experience or experience
leading cross-functional teams and projects
Understanding of the application of design
thinking and human centered methodologies
Understanding of research methods
Certifications such as Agile, Scrum, or other
Project Management methodologies would be
an added advantage
Proven leadership skills
Negotiation and stakeholder management skills
Strong analytical, problem solving and
presentation skills
Excellent verbal and written communication skills
Strong data visualization skills; advanced use of
Power BI, SQL, and Tableau
Proficiency in Microsoft Excel, Word, PowerPoint,
and other relevant tools
Expert ability to build and maintain project
schedules using Microsoft Project
Education, Skills, Experience
Bachelor Degree/
5 years of experience required.
Strong analytical skills including financial
statement analysis, competitive analysis and
statistical analysis.
Strong Microsoft Office skills
Flair for Technology products.
Bi-lingual – Any of the following additional
languages: English, French
Personal Attributes
Reliability and Maturity.
Relating and Networking
Execution
Leading & Supervising
Self-Development
Business Acumen.