JOB ADVERTISEMENT : Specialist - Service Delivery - MTN Cameroon - Mobile Telecommunication Networks  - Douala, Littoral

Specialist - Service Delivery.Brand Marketing and CVM
Douala, Littoral, Cameroon (On-site)
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Job Description
We at MMC are a purpose and value-led organization.

At MMC we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Responsibilities
Operational Delivery

Ensure that the services provided by the organization are delivered in a timely, efficient, and effective manner.
Design and build API and integration solutions.
Ensure alignment and adherence to standards, processes & guidelines defined by MTN Group Technology and Group DigiFin Technology teams as applicable.
Work with various API platforms and the different solution providers (Azure, Google etc), as and when required.
Follow up with technology to ensure API platform availability is maintained to the highest possible standard as per SLA.
Providing on-site training to clients on how to use technology tools effectively.
Conduct assessments of client needs to determine appropriate services.
Gather requirements and help build the tools and processes to increase the ease and efficiency with which APIs integrate.
Follow up for a resolution of technical problems relating to API application by identifying and fixing bugs.
Provide technical guidance on API and integrations, drive implementation process and resolve technical issues.
Closely monitor and receive feedback from the various functions and work closely with API owner teams in Mobile Money company and group to prioritize improvements and new features.
Execute and monitor progress of technical integrations to ensure successful onboarding of APIs.
Maintaining records of service delivery activities, including reports and analysis on business performance.
Determine, document, and review user requirements for all projects.
Review technical specifications to ensure user and functional requirements are met.
Enable data driven decision making through business insights gained from API analytics.
Work closely with the information Security team to ensure adequate security & privacy controls are embedded within the APIs.
Where required, escalate unsolvable issues to Manager Business Development in a timeous manner.
Qualifications
Education:

Minimum of 3-year degree/diploma in literature, journalism, marketing, Communication or Management.
Fluent in English and French.
Relevant post graduate qualification is an advantage.
 

Experience:

Minimum of 2 to 3 years’ total experience in Key account management or allied field is required.
Experience in Fintech, banking or Mobile Money is preferred.
Experience in project management (Agile, PMI).
Knowledge in compliance and regulation.
CRM and care tools & method.
Experience on any enterprise service bus principles, design patterns & Industry best practices and/or JMS messaging.
Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred.
Competencies

Functional Knowledge:

Data Management
API Gateway products – CA Layer 7, MuleSoft, 3Scale, Apigee, etc.
Add on components for APIM platforms like Private Keys, Certificate.
Based Security, Cloud Deployment, Mutual Authentication, Session.
Management, Caching System, Firewall Rules, Port Security, Linux.
Configuration and Security, Load Balancer Settings etc.
Knowledge in developing web services and good understanding of micro services architecture.
Knowledge of public cloud platforms like AWS, Azure, Google Cloud.
API portfolio management.
Integrations.
Skills:

Business Acumen
Analytics and Interpretation
Strategic Thinking
Organizational Agility
Digital mind-set
Dealing with ambiguity and complexity
Decision Making
Conflict Management
Negotiation
Financial and Numerical
Culture & Change Champion
Project Management
People Management
Behavioral Qualities:

Adaptable
Complete candour
Culturally aware
Emotional Maturity
Innovation
Relationship Builder
Results Achiever
Operationally Astute
Integrity
Team Player

Apply Before
11/07/2024, 11:59 PM

All applications must be submitted ONLINE at : https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions?location=Cameroon&locationId=300000000273784&locationLevel=country&mode=location