LOUNGE / RESTAURANT - SERVER

Location: Douala
Industry: High-End Dining / Michelin-Starred Gastronomic Restaurant
Salary Expectations: 80,000 – 90,000 XAF (Based on Experience)
Gender : Male / Female 

On behalf of our prestigious client, a leader in high-end dining in Douala, we are recruiting a passionate and dedicated Lounge/Restaurant Server. This role is pivotal in delivering an unparalleled guest experience in a sophisticated and fast-paced environment.

Your Mission:
To embody excellence through impeccable service, ensuring every guest enjoys a memorable and seamless culinary journey from arrival to departure.

Profile We Are Looking For:
The ideal candidate is a true ambassador for the establishment. You will personify exceptional service, uphold the highest standards of a Michelin-starred restaurant, and guarantee complete guest satisfaction. Strong cash handling and point-of-sale (POS) skills are essential for this role.

Key Responsibilities:

1. Service Excellence & Guest Relations:

• Warmly welcome, seat guests, and present menus.

• Expertly explain menu items and make personalized recommendations.

• Take and serve food and drink orders with precision and professionalism.

• Be highly attentive, anticipate guest needs, and accommodate special requests to elevate the dining experience.

• Act as the primary point of contact for guests, addressing any inquiries or concerns promptly and professionally.

2. Cashier & Payment Processing:

• Accurately process end-of-meal bills and handle cash, credit card, and other payment methods efficiently.

• Manage the point-of-sale (POS) system for ordering, modifications, and settlement.

• Ensure full reconciliation of transactions at the end of each shift.

3. Preparation and Mise en Place:

• Execute pre-service setup, including cleaning, table setting, polishing glassware/silverware, and stocking service stations.

• Ensure the lounge/restaurant environment is immaculate and meets established standards.

4. Cleaning and Maintenance:

• Maintain the cleanliness and organization of the dining area, including clearing and resetting tables promptly.

• Adhere to strict cleaning schedules for all front-of-house areas and equipment.

5. Teamwork and Collaboration:

• Work seamlessly with kitchen and bar teams to ensure smooth service flow.

• Support colleagues during peak periods and contribute to a positive, collaborative work environment.

Requirements:

• Experience: Minimum 3-5 years of experience as a Server in a high-end restaurant, hotel, or lounge.

• Education: A background in Hospitality Management or related training is a significant advantage.

• Technical Skills:

  • Proven experience in cash handling and proficiency with Point-of-Sale (POS) systems.

  • Fluent in French; proficiency in English is highly preferred.

• Professional Skills:

  • Exceptional communication and interpersonal skills.

  • Ability to multitask and maintain composure under pressure in a fast-paced environment.

  • Strong team player with a proactive and collaborative attitude.

• Personal Attributes:

  • Impeccable personal presentation and grooming.

  • Punctual, reliable, and demonstrates a strong work ethic.

  • Friendly, courteous, and genuinely focused on guest satisfaction.

• Availability: Must be available to work flexible hours, including evenings and late nights. A typical shift runs from 4:00 PM to 12:30 AM.
  
  How to apply : Send your updated CV to the adress : recruit.cmr@saasab2e.com with the subject "Server Dla".