JOB ADVERTISEMENT : Specialist - Application Support - MTN Cameroon - Mobile Telecommunication Networks

Specialist - Application Support.Technology
Douala, Littoral, Cameroon
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Job Description
At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organizational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. 

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion



Responsibilities
Operational Delivery: 

Manage application incidents through the full ITIL lifecycle from detection to resolution

Conduct root cause analysis for recurring application problems and implement permanent fixes

Perform application patch management, version upgrades and configuration changes under change control

Monitor application health dashboards and proactively identify performance degradation

Liaise with vendors (TechMahindra ESF and others) on escalated application issues

Maintain up-to-date application support documentation and known error articles

 

Staff Leadership and Management

Ability to work in a team
Responsible for self-learning and development with guidance from the Manager
Ensure cohesive working with the CoE
Accountable for meeting and prioritising own targets / deadlines
Provide information to the Manager on work accomplishments, individual / team challenges 
Lead team meetings and contribute on specialist / technical areas when required
Review performance metric dashboards prepared on various performance metrics and provided input to the manager
 

Governance

Operational, Tactical and Strategic Meetings

Provide input on all projects initiated within the unit and across the Division

Review key risks, issues and dependencies and set mitigation actions

Provide input in strategic meetings when required

Provide inputs into risk mitigation and controls

Provide input into the preparation of proposals on change initiatives, policies, and procedures

Escalations

Manage and resolve escalations that have impact on critical path of service delivery

Escalate issues that will result in significant time, scope, employee/customer or cost impact if not resolved

Manage and provide solutions to issues that require formal resolution

Function Tactical

Provide input into all projects initiated

Provide input into establishing objectives, targets, and budgets for the function as applicable

Identify and document key risks, issues and dependencies and set mitigation actions

Prepare documentation required for sign-off / making decisions regarding tactical changes

Performance

Review performance against agreed KPIs and their compliance to SLAs and reverse SLAs

Review and monitor plan for continuous improvement

Ensure execution in alignment with divisional strategy

Continuous performance monitoring and adjust strategy and actions to deliver targets

Reporting

Report on a periodic basis relating to progress made within the function and in accordance with the measurement metrics set by the organisation

Report on an ad hoc basis on specific projects, as required

Budget

Manage budget for the sub-division in line with business objectives

Monitor expenditure and ensure cost optimisation

Compliance

All employees are in the first line of compliance defense and are expected to act as Compliance Champions in their respective roles.

Employees must comply fully with all applicable legislation, regulations, policies, standards, and procedures in the execution of their day‑to‑day responsibilities.

Any act of negligence or non‑compliance by an employee will be addressed in accordance with the MTN Cameroon Disciplinary Policy.

Employees are required to attend scheduled compliance training, proactively report, and escalate any compliance concerns, issues, or failures.

With the support of Compliance Champions and the Risk & Compliance (R&C) team, employees are expected to review and update compliance obligations, compliance risks, and control testing activities within their respective units.

Qualifications
Education:

Minimum Bachelor's degree IT, Computer Science or related field

ITIL Foundation certification preferred

Experience:

Minimum 3 years in application support or systems administration

Functional Knowledge:

Enterprise application support and administration

ITSM tools (Jira, ServiceNow)

SQL and database query basics

Log analysis

Application monitoring tools

Skills:

Technical troubleshooting

Incident management

Documentation

Communication

Attention to detail

Behavioural Qualities:

Analytical thinking and problem-solving

Customer-centric mindset

Collaboration and teamwork

Attention to detail

Initiative and self-motivation

Adaptability in a fast-changing environment

Ethical conduct and integrity

HOW TO APPLY 

All applications must be submitted ONLINE at : https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/jobs

Deadline for applications: Apply Before 11/06/2026, 11:55 PM