JOB ADVERTISEMENT : Head of Human Resources AND Performance Management  - MTN Cameroon - Mobile Telecommunication Networks  - Douala, Littoral

Head of Human Resources AND Performance Management
Douala, Littoral, Cameroon (On-site)
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Job Description
We at MMC are a purpose and value-led organization.

At MMC we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Responsibilities
Key Deliverables

The Head of HR & Performance Management will be accountable to achieve the following objectives:

Strategy Implementation

Abide by the Group strategy and assist in the creation of the MMC functional strategy aligned with the overarching business goals, under direction from the CEO.
Ensure effective implementation of the functional strategy.
Assist in review of MMC functional strategy and roadmap, under direction from the CEO, to ensure its alignment with the changing dynamics of the internal and external ecosystem.
Staff Leadership and Management

Source, induct and manage talent in accordance with legislative guidelines and directives from the CEO/Group.
Continually develop a culture of strong collaboration and effective team working.
Ensure open communication channels with staff and implement change management interventions when required and, under the supervision of the CEO.
Drive employee engagement initiatives in collaboration with executive leadership to develop effective internal communications strategies, processes, tools, and training to promote productivity.
Provide definition of roles, responsibilities, individual goals and performance objectives for the team.
Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.
Assist in the development and implementation of a training plan in order to build and develop skills within the team.
Manage resource performance in accordance with HR policy and legislation where necessary.
Promote a ‘Fintech centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.
 

Operational Delivery

Functional Leadership:

As the functional leader of the HR vertical, this role is accountable to:

Align the results of the HR Vertical, collectively, and in individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with.
Measure the impact and benefit of the function to OpCo and in turn, Group FinCo and report the true-value metrics. Drive continuous improvement across all verticals.
Ensure implementation, compliance & adherence to the EVP Framework, policies, guidelines & processes defined by Group DigiFin HR team and MTN Group HR team as applicable.
Lead and manage implementation of Global Wellness programs initiatives and drive development of local Opco wellness initiatives.
Ensure compliance and drive the global D&I agenda set by Group DigiFin and MTN Group.
Delivery Leadership:

As the delivery leader of the HR vertical, this role is accountable to:

Lead the development and execution of HR strategy and analytics, manage budgeting processes, and oversee data management and reporting functions
Implement & execute policies, procedures and guidelines set forth by group HR team and ensure the team complies with the same.
Implement governance guidelines to manage the consolidated MMC HR strategy, budgets and financials, under direction from the CEO.
Cascade the Group Fintech budget, analytics and reporting framework in the function, under direction from the CEO.
Deliver results under the guidance of the Group GM Human Resources, abiding by all the set directives and regularly reporting compliance.
HR Operations:

Function as a primary point of contact for executive/senior management or specialty group regarding key organizational and management issues in MMC.
Provide MMC specific input to the Organization Design Blueprints to align with business objectives, customers, products & services.
Implement, localize and manage the MMC organization structures.
Implement & execute HR policies throughout the MMC, ensuring that all functions comply with the set policies.
Work closely with the Specialist, Recruitment, Onboarding & payroll in the MMC, ensuring that key objectives set for recruitment are complied with at all times.
Manage the lifecycle management of Expatriates.
Manage execution of the performance management process within MMC and ensure managers across functions are empowered to conduct fair and objective appraisals for their employees.
Implement and manage Employee Compensation, Rewards & Recognition processes for the MMC.
Manage end-to-end of employee and HR Service administration, all the while ensuring that regional employment and labour guidelines, laws and regulations are duly complied with.
Undertake training needs assessment and infusion of training programs in MMC, ensuring that curriculum is regularly reviewed and supports MMC’s growth strategy.
Manage and execute the employee health and safety programs in the MMC. Ensure implementation of health and safety policy, procedures and risk assessments, statutory compliance requirements ensuring action is taken to mitigate risks and all corrective and preventative action of issues arising.
Encourage the use of HR tools and systems, in order to drive business-critical decisions through data.
Participate in communities of practices and conferences, with permission from the CEO, to facilitate knowledge sharing and positioning of MMC’s employer of choice brand towards the external marketplace.
Regularly report to CEO on key HR metrics and highlight red flags as and when required.
Other tasks and duties, as assigned.
General Administration:

Oversee all matters relating to facilities and administration, including building lease and supply resource management.
Supervise general administration including and facilities staff.
Control and manage the deployment and use of assets as approved by Management.
Maintain office security protocols.
Qualifications
Education:

Minimum of 3 years of university degree in human resources / Management or related field.
Post Graduate Diploma in Human Resources is advantageous.
 

Experience:

Minimum 8 years of relevant experience in a similar position with at least 5 years in a managerial role.
A minimum of 3 years’ experience in Fintech, banking or Mobile Money industry.
Experience in leading HR functions or senior management roles.
Experience working in a global/multinational enterprise with a good understanding of emerging markets.
Worked across diverse cultures and geographies.
Good knowledge of local labor laws and employee regulations.
Competencies

Functional Knowledge:

Workforce Strategy & Manpower Planning
Talent Sourcing Strategy
Employee Engagement & Culture
Employee Value Proposition
Communication Channel management
Hire to Retire service management
HR Operations and Service delivery
Rewards Planning, Governance & Reporting
Pay structure design & employee taxation
Competency frameworks
Operating Models & Organization Design
Learning delivery & execution
Performance / Appraisal process
HR Technology ecosystem
DEI
People Analytics
Change Management
Succession Planning
Skills:

Relationship/People management
Business acumen
Analytics & data interpretation
Project management
Conflict management
Continuous improvement
Decision making
Delivery focused
Negotiations
Behavioural Qualities:

Adaptable
Relationship Management
Complete Candour
Culturally aware
Emotional Maturity
Innovative
Operationally Astute
Integrity
Team Player

Apply Before
11/12/2024, 11:59 PM

All applications must be submitted ONLINE at : https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions?location=Cameroon&locationId=300000000273784&locationLevel=country&mode=location